Cookies Policy

The Deckers family of product lines (UGG®, I HEART UGG®, Teva®, Sanuk®, Tsubo®, Hoka ONE ONE®, MOZO®, and Ahnu®) and accompanying domestic websites (uggaustralia.com, iheartugg.com, teva.com, sanuk.com, tsubo.com, hokaoneone.com, mozoshoes.com, and ahnu.com) and international websites takes the protection and proper use of your personal information seriously. We respect your privacy and take great care to safeguard information in our possession. Your preferences with regard to how we use your information are our highest priority. Below you will find our Cookies Policy. It explains generally what cookies are, what cookies we use, and what we use them for.

What Are Cookies?

Cookies (or similar tracking technologies designed for mobile devices) are simple text files stored on your computer or mobile device when you visit certain web pages. A cookie records basic information about your visit, such as your user settings or what pages you have viewed. The website (and potentially other websites) can then recognise this information in future and can use it to improve your overall experience, for example, by remembering your log-in details, preferences or even recommending certain content.

There are four principle types of cookie, which perform different functions. The main types are:

  1. Essential cookies
    Some cookies are essential for the operation of a website, and without these cookies the website would not be able to perform certain necessary functions. An obvious example of this is where a shopping website uses cookies to remember products placed into an online shopping basket. Without using these cookies, it would not be possible to shop online.
  2. Performance cookies
    Performance cookies collect information about how a website is used in order to improve the website's effectiveness. Also known as 'analytical' cookies, performance cookies track information such as, which parts of the website have been visited, what links have been clicked and if any errors have occurred. Performance cookies are commonly used to ensure that popular content is displayed more prominently on a website so that users can find the information that they are looking for more quickly.
  3. Functionality cookies
    As the name suggests, 'functionality' cookies are used to deliver specific features or functions on a website. The most common use of functionality cookies is to remember preference settings, or to store log-in details. For example to save you the trouble of inputting your username every time you access a site.
  4. Targetting cookies
    'Targeting' cookies may be placed by us, or by our advertisers, to store information about the webpages that you have viewed. This allows us and our advertisers to deliver adverts that are relevant to the content you are interested in. These adverts may be displayed on our website or on other sites that you visit.

    Targeting cookies are also used to operate 'Like' or 'Share' buttons, which users can click to let other people know that they have found a particular webpage useful or entertaining. Other sites (normally social networking sites) will then recognise these cookies and display your shared content to other users.

How Long Do Cookies Last?

Cookies may stay on your computer or mobile device for different periods of time depending on what they are used for.

Many cookies will only last for the duration of a single visit and will be automatically deleted when the browser is closed down. These cookies are known as 'session' cookies. Some cookies (known as 'Persistent' cookies) do remain on your device between sessions and allow us to authenticate you and to remember your preferences.

Full details of how long each cookie we use remains on your computer are set out in the section "Our Cookies" below.

What Do We Use Cookies For?

Deckers does not store personally identifiable information such as credit card details in cookies we create, but we do use encrypted information gathered from them to help improve your experience of the Deckers family of websites.

We principally use cookies to:

  • Remember the products you have stored in your basket in case you want to return and purchase them at a later date
  • Identify you when you sign-in to one of our websites, which enables us to provide customised features and services, such as adding items to your wish list
  • Keep track of items stored in your shopping basket when you go from one page to another on one of our websites
  • Conduct research and diagnostics to improve our content, products and services to you
  • Prevent fraudulent activities
  • Improve security

In addition, we do have relationships with carefully selected and monitored suppliers who may also set cookies during your visit to be used for remarketing purposes.

To order products at uggaustralia.co.uk, you need to have cookies enabled. If you don't wish to enable cookies, you'll still be able to browse the site and use it for research purposes, but you will not be able to make a purchase.

Full details of the cookies we use are set out in the section "Our Cookies" below.

How Do I Manage Cookies?

Most modern browsers will allow you to:

  • See what cookies you have got and delete them;
  • Block third party cookies;
  • Block cookies from particular sites;
  • Block all cookies; or
  • Delete all cookies when you close your browser.

The links below take you to the 'Help' sections for each of the major browsers so that you can find out more about how to manage your cookies.

If you're not sure of the type and version of web browser you use to access the Internet:

- For PCs: Click on 'Help' at the top of your browser window and select the 'About' option.
- For Macs: With the browser window open, click on the Apple menu and select the 'About' option.

In addition if you would like to opt out of the use of cookies for remarketing purposes, this can be done via the Network Advertising Initiative website (opens in a new window – please note that we’re not responsible for the content of external websites.)