Frequently Asked Questions
Returns, Exchanges, and Warranty
Shipping rates to Canada range from $14.95 to $119.95 or more depending upon the cost of the item(s) purchased and the method of shipment.
All other international shipping charges range from $29.95 to $119.95 depending upon the cost of the purchased products.
Delivery to Canada and Standard International Delivery require the consignee pay duty and taxes as mandated by the Government for which the shipment is received. Please check with your local agency for details on estimated fees.
Sanuk is not responsible for duties and taxes.
The customer is responsible for these fees.
Please allow up to 15 business days from the date we receive them for your return to be processed.
Please keep in mind all return requests (exchange/refund) will be processed as received. We cannot make any changes to the return or action requested upon receipt.
Returns or exchanges are permitted, provided the customer purchased the product through our mail order, call center, or website and it is within 30 days of the original invoice date.
Shoes must be free of wear and tear and must be thoroughly cleaned so that all dirt and debris is removed. Dirty shoes will be returned to the customer, without evaluation.
If you purchased your Sanuk® product prior to April 2nd, 2012 please refer to the back of your invoice for the required return form.
If you purchased your Sanuk® product from an Authorized Sanuk® retailer, please abide by the directions located on the following link, Return Policy.
FREE RETURNS SHIPPING LIMITED TIME OFFER: Return shipping is FREE for customers who purchased their Sanuk product from the call center or Sanuk.com after April 2nd, 2012. If you purchased your Product(s) during this time frame, we are happy to accept a return or an exchange at no cost to you. You can return your product(s) to us by using the pre-paid shipping label located in the product(s) original packaging. Please note: If you choose not to use the pre-paid shipping label please send your package via a trackable method. We recommend using UPS, Fedex or USPS regular ground service and obtaining a tracking number. If you do not use the pre-paid shipping label, you will not be reimbursed for your shipping cost and Sanuk is not responsible for packages lost in transit. If you purchased your Sanuk product prior to April 2nd, 2012, returned product(s) shipping charges must be paid by customer and these charges are non-refundable.
Once we receive the item, we will ship your requested exchange item to you without charging any additional shipping. Please allow up to 15 business days from the date we receive your return to complete your return or exchange.
If you cannot locate the pre-paid shipping label for your order please contact the Sanuk® call center. Click the following link to access the call center contact information. Customer Service.
Yes. We can exchange your shoes for you, provided the shoes are from our current product line and are clean and free of wear and tear.
If you are interested in an exchange for a more expensive style please request a credit which can then be used towards the purchase on our website.
If you are exchanging for a less expensive style, you will be issued credit with Sanuk. We cannot issue any refunds on shoes not originally purchased through our company. We sell our products at the suggested retail price and this is the amount of credit you will be issued. We are not responsible for additional markups incurred through the original purchase location.Click Here for Returns
The Sanuk warranty applies to footwear less than one year old from date of purchase. It applies to defective materials and workmanship. All items sent to Sanuk which are past one year old from date of purchase will be evaluated on a case by case basis.
If a product is not deemed defective, it will be returned to the customer.
All packages should be sent in via a trackable method; Sanuk is not responsible for packages lost in transit that consumers have sent to them.
Returns take 1 to 3 weeks to process.Warranty Information
Yes. Sales tax will be applied to online purchases made by customers in all states in accordance to state/city/county regulations. Sales tax is charged based on the shipping address of the order. Sales tax will apply to online purchases in the following states - Arizona, Arkansas, California, Colorado, Connecticut, Georgia, Oklahoma, Florida, Hawaii, Illinois, Massachusetts, Nevada, D.C., New York, Texas, South Dakota, Vermont, Utah and Pennsylvania..
Orders shipping via Domestic Ground process the same business day (all days except Saturday, Sunday and major holidays) if received before 2:00 pm MST.
Orders shipping via Air Service will process same business day (excluding Saturdays, Sundays and major holidays) when received before 2:00 pm MST.
If received after 2:00 pm MST, order shipping via air service will process the following business day.
All packages are delivered on business days only (excluding Saturdays, Sundays and major holidays).
We offer 3 different methods of delivery.
- Ground - 3 to 10 business days;
- 2 Day
- Next Day
- There are additional charges for shipping to Hawaii, Alaska, and Puerto Rico.
We accept American Express, MasterCard, Visa, Discover Card, and V.me by Visa. All money transactions are in US Dollars.
When using your credit card, please provide your credit card billing address if different from the shipping address and daytime/nighttime phone numbers. If the billing address or the security code does not match that which is on file at the financial institution, if authorization is not given for any reason, or if the issuing bank cannot support verification efforts, we reserve the right to cancel the order without notification. In most cases, "virtual credit cards" cannot be verified. We do not recommend using a virtual credit card on your Sanuk orders. If you have any questions please call our customer service department at 1-855-467-2685.
If an international package is refused for any reason, we will not refund the customer for the merchandise nor shipping and handling charges. We do not pay for return shipping when the package is abandoned internationally.
The recipient of the package is responsible for all duties and taxes and brokerage fees. Duties and taxes and brokerage fees are not included in the shipping and handling fee we charge. Please check with your local agency for details on estimated fees.
No, duties and taxes and brokerage fees are charged on the total amount of order which includes the merchandise and shipping and handling fees.
All international shipments are sent through UPS.
Duties and taxes and brokerage fees are calculated and charged by the courier which is UPS.
In short Sanuk care is really a matter of material. We basically break it down into leather (spot clean) & non-leather (washing machine, no dryer).
For more info click here
Yes, we do. Sanuk has a corporate sales program that provides products for corporate meetings, corporate incentives, corporate gift programs and group orders. Special pricing is based upon the quantity of products in the corporate/group order. To make a request regarding Sanuk corporate and group sales for Sanuk products, please send us an email to Corporate / Group Sales. For faster processing, please specify the subject of your email as 'Sanuk corporate/group purchase program'. Please note, to qualify for this program, you must purchase a minimum of 25 pairs of the same model.
THIS DEPARTMENT DOES NOT PROVIDE WHOLESALE/DEALERSHIP PRICING. FOR WHOLESALE/DEALERSHIP INFORMATION PLEASE CALL 1.800.847.8447 and select option #1 for Dealer Services.
For inventory and retail pricing information for any other Sanuk products, please call our Customer Service Department at 1-855-467-2685.For More Information...
Unfortunately we do not offer a print catalog at this time. We invite you to browse our site to view our available product line including this season's newest products.
No, we do not price match with other retailers or website offers.